Frequently asked questions.
Find answers to common questions about Synox accounts, payments, transfers, security, direct deposit, and more. We’re here to help make your banking experience simple and stress-free.
You can add cash to your Synox account through eligible retail locations and supported ATM networks. Simply use your Synox debit card or linked account details to complete the deposit. Funds are typically available shortly after the transaction is processed.
If you requested checks or a debit card, your order should arrive within 10 business days after we receive your opening deposit. If you didn't request checks or a debit card while opening your account, please call us at 1-877-247-2559 to place your order. When re-ordering standard checks, your order should arrive within 10 business days after your request is submitted.
Using the web or your mobile device, you can access your account, make payments, or move money at any time. You can also: Use a debit card or checks for purchases and payments
You can make 10 limited withdrawals and transfers per statement cycle from your Savings Account. There’s no fee for going over the limit, but we’ll close your account if you exceed it on more than an occasional basis.
Our savings account includes buckets and boosters, designed to help you organize and optimize your savings. Like digital envelopes, savings buckets help you organize whatever you're saving for without needing multiple accounts. Boosters like Surprise Savings and Round ups are money-saving tools to help you reach your goals faster. Our money market account doesn't have buckets and boosters, but does offer a debit card and checks.
Both accounts give you easy access to your money and a competitive interest rate on your balance.
No, because the two account types include different features, and utilize different ways of accessing funds. Instead, a new Money Market Account must be opened. Then, you can choose to keep both accounts, or request to close the account you no longer want.
It should take about 1-2 pay cycles before your new direct deposit takes effect. Check with your employer or payment provider for more information.
Simply put, your eligible paycheck is available up to 2 days before your regular payday. It’s a free, automatic feature we offer so you can pay bills, manage expenses, or earn interest on your money sooner. For example, if you normally get paid on Friday, you’ll now see your paycheck in your account as soon as Wednesday.
No, we don’t accept unsolicited resumes from recruiters.
Choose the role that best matches your experience and interests, then complete your application online. Some positions may require additional information or assessments during the process. After submitting your application, you’ll receive a confirmation email, and one of our recruiters may contact you if your background aligns with the role or other future opportunities at Synox.
Still need help? Our support team is available to guide you whenever you need assistance.